Pioneer Cloud Solutions Private Limited ("we", "us", "our", or "PCSPL") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, store, share, and protect your personal data when you visit our website www.pcspl.co.in or use our services.
By using our website or services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023.
1. Information We Collect
We may collect the following types of information:
- Personal Identification Information: Name, email address, phone number, fax number, state, and mailing address provided through our contact forms or during the course of our services.
- Payment Information: When you make a payment through our website, payment-related information such as credit/debit card details, UPI ID, net banking credentials, and bank account details are collected and processed by our third-party payment gateway, Razorpay. We do not store your sensitive payment credentials (such as full card numbers or banking passwords) on our servers.
- Transaction Data: Order details, transaction amounts, payment status, timestamps, and related records.
- Technical and Device Data: IP address, browser type and version, operating system, device identifiers, screen resolution, and other technical data collected automatically when you visit our website.
- Uploaded Files: Documents, PDFs, or other files you may submit through our contact or inquiry forms.
2. How We Collect Information
We collect information in the following ways:
- Directly from you — when you fill out contact forms, submit inquiries, make payments, or communicate with us.
- Automatically — through cookies, server logs, and analytics tools when you browse our website.
- From third parties — from our payment gateway (Razorpay) and analytics providers in connection with your transactions and website usage.
3. Purpose of Data Collection
We use the information we collect for the following purposes:
- Processing and fulfilling service requests and transactions.
- Processing payments through our payment gateway.
- Communicating with you regarding inquiries, orders, receipts, and support.
- Fraud prevention, security monitoring, and risk assessment.
- Compliance with legal and regulatory obligations (tax, accounting, RBI guidelines).
- Improving our website, services, and user experience.
- Sending service-related updates and notifications (with your consent).
4. Payment Processing and Third-Party Sharing
We use Razorpay as our third-party payment gateway to process all online payments. When you make a payment, your payment information is transmitted securely to Razorpay for processing. Razorpay is a PCI-DSS compliant payment processor, and your sensitive payment data is handled in accordance with their security standards.
We do not store your full credit/debit card numbers, CVV, or banking passwords on our servers. In compliance with the Reserve Bank of India (RBI) guidelines on card-on-file tokenisation, actual card data is not retained by us.
Razorpay's privacy practices are governed by their own privacy policy, which can be reviewed at: https://razorpay.com/privacy/
We may also share your information with:
- Service providers who assist us in website hosting, analytics, and communication.
- Legal or regulatory authorities when required by law or to protect our rights.
We do not sell, trade, or rent your personal information to third parties.
5. Data Storage and Security
We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:
- SSL/TLS encryption for data transmitted between your browser and our servers.
- Payment processing through PCI-DSS compliant provider (Razorpay).
- Access controls to restrict data access to authorised personnel only.
- Regular security reviews of our systems and processes.
Your data is stored on servers located in India. We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Once the data is no longer required, it will be securely deleted or anonymised.
6. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:
- Remember your preferences and settings.
- Understand how you interact with our website.
- Analyse website traffic and usage patterns.
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of our website.
7. Your Rights
Under applicable Indian data protection laws, including the Digital Personal Data Protection Act, 2023, you have the following rights regarding your personal data:
- Right to Access — You may request information about the personal data we hold about you and how it is processed.
- Right to Correction — You may request correction of any inaccurate or incomplete personal data.
- Right to Erasure — You may request deletion of your personal data, subject to applicable legal requirements.
- Right to Withdraw Consent — You may withdraw your consent for data processing at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.
- Right to Grievance Redressal — You have the right to file a complaint regarding the processing of your personal data.
- Right to Nominate — You have the right to nominate another individual to exercise your rights on your behalf in the event of your death or incapacity.
To exercise any of these rights, please contact our Grievance Officer using the details provided below.
8. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected personal data from a child without verifiable parental consent, we will take steps to delete such information promptly.
9. Cross-Border Data Transfer
Your personal data is primarily stored and processed within India. In the event that data needs to be transferred outside India, we will ensure that such transfers comply with applicable laws and that adequate safeguards are in place to protect your data.
10. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this page periodically to stay informed about how we are protecting your information.
11. Grievance Officer
In accordance with the Information Technology Act, 2000 and the rules made thereunder, the contact details of the Grievance Officer are provided below:
Grievance Officer
Pioneer Cloud Solutions Private Limited
B-1, Srushti, 264/2, Baner Road, Baner, Pune, India — 411 015
Email: info@pcspl.co.in
Phone: +91 9049895858
If you have any questions, concerns, or complaints about this Privacy Policy or the way we handle your personal data, please contact us at the above address. We will endeavour to address your concerns and resolve any complaints within 30 days of receipt.