These Terms & Conditions ("Terms") govern your use of the website www.pcspl.co.in and the services provided by Pioneer Cloud Solutions Private Limited ("Company", "we", "us", or "our"), a company registered in India with its office at B-1, Srushti, 264/2, Baner Road, Baner, Pune, Maharashtra — 411 015.
By accessing our website or engaging our services, you ("Client", "you", or "your") agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or services.
1. Definitions
- "Services" — Cloud consulting, cloud solutions, web development, application development, e-commerce solutions, digital marketing, and any other services offered by the Company.
- "Website" — www.pcspl.co.in and all its pages.
- "Client" — Any individual or organisation that accesses the Website or engages the Company's Services.
- "Payment Gateway" — Razorpay Software Private Limited, the third-party payment processor used by the Company.
- "Deliverables" — Any work product, reports, software, documentation, or other materials produced by the Company as part of the Services.
2. Eligibility
By using our Website or engaging our Services, you represent and warrant that:
- You are at least 18 years of age as required under the Indian Contract Act, 1872.
- You are competent to enter into a legally binding contract.
- You have the authority to agree to these Terms on behalf of the individual or organisation you represent.
3. Services
Pioneer Cloud Solutions provides the following services:
- Cloud Solutions — Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS) deployments across AWS, Azure, and Google Cloud Platform.
- Cloud Consulting — Cloud strategy development, architecture design, deployment, migration, and ongoing management.
- Web Development — Design and development of responsive, feature-rich websites.
- Application Development — Custom business applications including CRM, document management, and business automation systems.
- E-Commerce Solutions — Online retail platforms and payment integrations.
- Digital Marketing — Search engine marketing, email campaigns, and social media marketing.
The specific scope, timeline, and deliverables for each engagement will be defined in a separate Statement of Work (SOW) or service agreement mutually agreed upon by both parties. The Company reserves the right to modify, suspend, or discontinue any Service at any time with reasonable prior notice.
4. Pricing and Payment Terms
Currency and Pricing: All prices are quoted in Indian Rupees (INR) unless otherwise specified in the SOW. Prices are exclusive of applicable taxes unless stated otherwise. Goods and Services Tax (GST) will be charged as per prevailing rates.
Payment Methods: We accept payments via credit cards, debit cards, UPI, net banking, and digital wallets as available through our payment gateway.
Payment Gateway: All online payments are processed securely through Razorpay Software Private Limited. By making a payment, you agree to be bound by Razorpay's terms of use, available at: https://razorpay.com/terms/
We do not store your sensitive payment information (such as full card numbers, CVV, or banking passwords) on our servers. All payment data is handled by Razorpay in a PCI-DSS compliant manner. In compliance with Reserve Bank of India (RBI) guidelines on card-on-file tokenisation, actual card data is not retained by us.
Payment Confirmation: Upon successful payment, a confirmation will be sent to your registered email address. Please retain this confirmation for your records.
Failed or Declined Transactions: In the event of a payment failure or decline, the transaction amount will not be charged. If an amount is debited but the transaction fails, the amount will be refunded to your account within 5–7 business days. The Company is not responsible for payment failures caused by bank-side declines, insufficient funds, or payment gateway downtime.
5. Refund Policy
Eligibility for Refund:
- Services not delivered within the agreed timeline due to reasons attributable to the Company.
- Duplicate or erroneous payments.
- Services materially different from what was agreed upon in the SOW.
Non-Refundable Items:
- Consulting hours that have already been delivered or utilised.
- Custom development work that has been completed and delivered.
- Third-party licenses, subscriptions, or tools procured on behalf of the Client.
- Services where the Client has approved the deliverables.
Partial Refunds: Where Services have been partially delivered, a partial refund may be issued proportionate to the undelivered portion, at the Company's discretion.
How to Request a Refund: Refund requests must be submitted in writing to info@pcspl.co.in within 15 days of the payment date or service delivery date, whichever is later. Please include your order/invoice number, payment details, and the reason for the refund request.
Refund Processing: Approved refunds will be processed within 7–10 business days. Refunds will be credited to the original payment method used at the time of purchase. Depending on your bank or card issuer, it may take an additional billing cycle for the refund to reflect in your account.
6. Cancellation Policy
Cancellation by the Client:
- The Client may cancel a service engagement by providing written notice to info@pcspl.co.in.
- Cancellations made before work has commenced will be eligible for a full refund, less any administrative charges.
- Cancellations made after work has commenced will be eligible for a refund of the undelivered portion only, as determined by the Company based on work completed.
- A notice period of 15 days is required for cancellation of ongoing service engagements.
Cancellation by the Company:
- The Company reserves the right to cancel or suspend Services if the Client breaches these Terms, fails to make timely payments, or engages in unlawful activity.
- In the event of cancellation by the Company without cause, a full refund of any prepaid amount for undelivered Services will be provided.
7. Intellectual Property
Unless otherwise agreed in writing:
- All intellectual property rights in the Deliverables created specifically for the Client shall transfer to the Client upon full payment.
- The Company retains ownership of all pre-existing intellectual property, proprietary tools, frameworks, and methodologies used in the delivery of Services.
- The Company's name, logo, trademarks, and branding are the exclusive property of Pioneer Cloud Solutions Private Limited and may not be used without prior written consent.
- The Client grants the Company permission to use the Client's name and a general description of the work performed for portfolio and marketing purposes, unless the Client explicitly opts out in writing.
8. Confidentiality
Both parties agree to maintain the confidentiality of any proprietary or sensitive information disclosed during the course of the engagement. Confidential information shall not be disclosed to any third party without prior written consent, except as required by law. This obligation of confidentiality shall survive the termination of the engagement.
9. Data Protection
We are committed to protecting your personal data in accordance with the Information Technology Act, 2000, the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023. For complete details on how we collect, use, store, and protect your personal information, please refer to our Privacy Policy.
10. Limitation of Liability
To the maximum extent permitted by applicable law:
- The Company's total liability for any claims arising out of or in connection with the Services shall not exceed the total fees paid by the Client for the specific Service giving rise to the claim.
- The Company shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill.
- The Company shall not be liable for any delays or failures in performance resulting from circumstances beyond its reasonable control, including but not limited to natural disasters, acts of government, internet or telecommunications failures, power outages, pandemics, or any other force majeure event.
11. Indemnification
The Client agrees to indemnify and hold harmless the Company, its directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of or in connection with:
- The Client's breach of these Terms.
- The Client's misuse of the Services or Deliverables.
- Any third-party claims resulting from the Client's use of the Services.
12. Termination
Either party may terminate the engagement by providing 15 days' written notice to the other party. The Company may terminate the engagement immediately if the Client:
- Breaches any material term of these Terms or the SOW.
- Fails to make payments within the agreed timeline.
- Engages in any unlawful or fraudulent activity.
Upon termination, the Client shall pay for all Services rendered up to the date of termination. Any Deliverables completed and paid for shall be handed over to the Client. The obligations of confidentiality, intellectual property, limitation of liability, and indemnification shall survive termination.
13. Dispute Resolution and Governing Law
These Terms shall be governed by and construed in accordance with the laws of India.
In the event of any dispute arising out of or in connection with these Terms, the parties shall first attempt to resolve the dispute amicably through mutual discussion. If the dispute is not resolved within 30 days, either party may refer the matter to arbitration in accordance with the Arbitration and Conciliation Act, 1996. The arbitration shall be conducted in Pune, Maharashtra, and the language of arbitration shall be English.
Subject to the above, the courts of Pune, Maharashtra shall have exclusive jurisdiction over any disputes arising out of these Terms.
14. Amendments
The Company reserves the right to update or modify these Terms at any time. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of our Website or Services after any modifications constitutes your acceptance of the revised Terms. We encourage you to review this page periodically.
15. Grievance Officer
In accordance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, the contact details of the Grievance Officer are provided below:
Grievance Officer
Pioneer Cloud Solutions Private Limited
B-1, Srushti, 264/2, Baner Road, Baner, Pune, India — 411 015
Email: info@pcspl.co.in
Phone: +91 9049895858
All complaints and grievances will be acknowledged within 48 hours of receipt and resolved within 30 days.
16. Contact Information
If you have any questions about these Terms & Conditions, please contact us:
Pioneer Cloud Solutions Private Limited
B-1, Srushti, 264/2, Baner Road, Baner, Pune, India — 411 015
Email: info@pcspl.co.in
Phone: +91 9049895858